What to do if seller doesn't ship the item and ebay don't refund money? Struggling since many days

[hi_vijay]

Seller not responsing to emails, nor through "contact seller" and not picking phone.

He is not shipping item and ebay is not refunding money.

Daily I call and spend almost an hour with ebay CS and daily I get reply "appologie" and "wait 48 hours".

Those 48 hours not yet completed since 10 days. I talked with seniors too.

Everyone on ebay just want to put down phone.

Where to approach? I sent mail to gravience, also excaled to ebay head.

No reply from anyone. No one care for my refund.

Shall I approach consumer forums? 

PLEASE HELP !!!!!

[ra-anura]

Hi,

I just bought a LG Micro Convection oven but i haven't recieved the Complimentary Start up kit and for this i have sent an email to the seller but didn't recieved any revert yet...Please can you help.