Refund not happened for more than 5 working days

[sampathnarayanan]

I purchased a laptop (paid thro net bank) and in the next day the seller called up and said that only one item left and it had some battery back up issue. I said to revert my purchase.
He initiated the reversal and I got a mail from ebay that my money will be reverted in 3 days.

It is 6 th day and no response yet. I submitted the issue couple of days ago through support but got only a automated message and no help.

It is unfortunate that it is my first transaction.
Should I move to consumer court?

Regards Sampath

[spl_ind]

If you have paid using PaisaPay, then your money is safe. eBay will definitely return it to you in a few days time.

[saishyamk]

@ SPL_IND
It's just not the question of safety with the paisapay. They are not prompt about anything!! They don't keep their word. When they say 3 days.. they have to do it in 3 days. How difficult is it to transfer money?? They take it easily.. it shouldn't be hard to send it back!!!

And if there is going to be a delay, they have to take responsibility, call the customer and explain why this is happening, so that customer is informed about everything. It should not be the other way around where the customer keeps calling them and they keep "escalating" it.

EBay India has to improve!!!

@ Sampathnarayanan

Sorry to hear that mate!! Hope ur issue will be solved very soon. 🙂

[sampathnarayanan]

Thanks for your reply and good news is that it is credited yesterday (i.e from 8th day of refund). They could say otherwise 7 days instead of 3 days 😞

Now atleast I may have some courage to purchase in ebay again 🙂