I had brought a iphone battery back pack. Details as below. It did not work. SO i raised a claim within 28 days of purchase.
27th, i get a email
Action : Buyer to provide Proof of "Item not as described"
27 the i reply asking for quesry as to what type of proof they want and in what format .i.e., photo, video etc?
No response
I called cust care on 29th, but the customer care cenetr people are pathetic.. One Mr dipankar, before i could ask my query, he started saying we have rejected my claim becoz its claimed after 28 days. Then when i reminded him of the date of purchase and the claim, he started talking different. He said he will arrange a call back.. Suma of claims dept was even worse, put me on hold and disconnected without responding. 10 min later, i see a mail from them saying my claim is rejected. reason: new one this time.
Action : Buyer Claim request rejected by eBay Remarks : As per our telephonic conversation, please note that we have carefully investigated the listing and found that the item does not differ significantly from the listing page description. The condition of the item must affect its value or usability to fall under the "significantly not as described" category. As a result, we are closing your claim.
Looks like they are just for name sake and not interesetd in settling any claims
Very very poor of ebay
Vikram Shetty
