Hi,
I had bought a mobile from GEB on 30-June-2010 and I received it on 12-July-2010.
I found that contrary to the listing, the phone does not have a IMEI number and hence is illegal to import or buy in the country but allowed by ebay geb.
This is not any cheap stakes devices, its over 17K samsung smartphone that I am talking about.
I promptly raised a issue in the ebay court under the ebay guarantee program and also made a call to ebay support who suggested the same. The issue was raised on 13-July-2010.
Since then:
-I have made more than 20 calls in the last 15 days asking for update and all i get is
"Sir, I assure you a callback from our side within 2 hours. Please give me my feedback before disconnecting the call."
- I was told the name of the claim adjuster who is so unprofessional that he called me on the 21st day of raising the complaint to ask me for a final deadline of 5 more days and yet no reply.
- I have noted the names of each and every ebay support executive who has made a false promise of callback to me and also the name of the claim adjuster who seems to be just happy to be on ebay's payroll and I doubt if he even comes to office. (I was told 4-5 times, "Sir your claim adjuster A****t has not come to office yet.")
-Today is the 12-Aug-2010, well beyond the ebay guarantee's deadline of 20 days to solve a issue.
I am contemplating a legal case in the consumer court and also as advised by my lawyer a FIR against ebay and support folks for unfair practice and cheating.
I want an opinion from the community before i go ahead.
Thanks,
Prajith
