New User: Problems in buying

sridharu
Community Member
Hi All,

I am a new user of eBay. I wanted to buy a Transcend V30 USB pen drive. When I click "Buy" link, instead of asking for my payment details, eBay gives me the following message


Attention Buyer
To help protect your account, we limit the amount of items purchased by a single account at any one time.

This buying limit is temporary. You can come back soon and buy more items.

What does this mean ??? Why am I not allowed to buy (as the above message implies, I donot have any earlier purchases...please guide me...

Sridhar
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New User: Problems in buying

superstores_tech
Community Member
This might be because you ahve just registered on ebay. Give a day or two. It should be just fine !!

Regards Superstores_Tech
Ankur Agarwal
Superstores_Tech

Ankur Agarwal
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New User: Problems in buying

pragnam
Community Member
I am facing the same problem. I have confirmed my a/c by sms but still no solution.

Sridhar what u do? pl. reply.

Pragensh
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New User: Problems in buying

sapana@ebay.com
eBay Employee
eBay Employee
Hi,

Some members on this thread have mentioned that they have buying limits placed on their account. I will like to take this opportunity to clarify some question on buying limits. I hope the response will help you understand the rason and ways to avoid buying limits.

Why is Buying Activity Limits placed on any user?

Many a times new buyers buy from a seller and do not end up paying. This results in a frustrating experience for sellers since they have to file UPI and also they loose fees that they have paid for features. Therefore buyer activity limits are one way that eBay helps sellers to minimise Unpaid Items. However, the goal of this policy is not to discourage legitimate purchases.

What are the criteria for imposing Buying limits?

A member may encounter a limit based on several factors including (but not limited to):

-Number of winning bids currently placed.
-Number of items won in a short time period.
-Rupee amount of winning bids currently placed.
-Rupee amount of items won in a short time period.
-Amount and rupee value of feedback the member has received for items won.
-Number of items for which the member has paid.

In short, the idea is to restrict buyers who might not end up paying for the items they have bid for. eBay will not like to block genuine buyers, however the decision to apply limits is based on substantial data analysis. The data showed us that, the possibility of a new user buying high number or value of items is extremely limited. If a buyer insists on doing the same, then there is a good possibility that the user does not intend to pay for the products, or even scarier thing is that his account might be misused by some other user.

I totally agree that at times it might hamper genuine purchase; however, the possibility of the same is really small.

How to avoid such limits?

One such way to avoid such limits is to get more feedback. If you have two ids, and one has lot of feedback, it makes more sense to use that id. Your positive ratings on your id is an assurance of your good behaviour on the site.

Is placing limits right?
Every decision will always have various implications and we can always debate it. Since we are a marketplace, it is always a challenge to balance requirement of various user groups, however we try to take decisions that we feel will benefit maximum number of users.

Thanks and Regards,
Sapana
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New User: Problems in buying

shoppingtony5
Community Member
I registered into eBay yesterday as I wanted to buy a Digital Camera which I had selected after a thorough research on the product and also the sellers feedbacks.

I am a frustrated, would be buyer at eBay, as I was not allowed to go further and I got a similar message as Sridharuon limits. I couldn't even send a message to the seller.

My first experience has been uncomfortable, leave aside all logics given in the eBay feedback. I dont think eBay can afford loosing clients like this.
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New User: Problems in buying

sapana@ebay.com
eBay Employee
eBay Employee
Dear shoppingtony5,

We apologise for this inconvenience. Some Buyers are currently facing difficulty in bidding/buying products. We have already identified the problem and are working towards fixing the same. Buyers who are facing this issue are requested to contact the Live Chat team for resolution.

We will keep you updated on the developments. We appreciate your patience.


Regards,
Sapana
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New User: Problems in buying

sundar101
Community Member
Does somebody know how to get the SMS confirmation???
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