Item not as desribed do i have to open a dispute to resolve?

[tanzin_chhamba]

Hello

I received an ordered item from my seller today, which seems to be of a different type than what he mentioned on his product page. I emailed him and he has agreed to replace or refund, and has provided me with his address.

Do i still need to open a dispute in the resolution centre or can i just send him back the item without opening a dispute? What happens if the seller chooses not to communicate or refund or replace after i've sent him the item back? In that case can i open a dispute after i send him back the item?

[sanchitgoyal90 · Accepted solution]

Technically you cant do anything if you dont open a dispute and seller does not respond after receiving the product back.

What you should do is open a claim but 1st talk to the seller. Explain to him that your intensions are good and you are opening the claim just to secure yourself.

[immensechaisma]

Or,

you can ask seller to refund or replace the item and in that way it is good for both the seller and to you.

Raising a claim will affect seller and might lose his/her account.

i do the same, will refund the money or replace, then the buyer feels happy and leaves me good feedback.