If claim closed by mistake then how ebay will halp. because seller is not responding

If claim closed by mistake then how ebay will halp. because seller is not responding.

Is Ebay really cares about there customers. 

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If claim closed by mistake then how ebay will halp. because seller is not responding

If claim closed by mistake then how ebay will halp. because seller is not responding.
Is Ebay really cares about there customers.
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