Help: GEB item not shipped

[gauravforever]

I had placed an order through GEB 10 days ago and still the item has not been shipped. Should I consider this transaction failed or is there any possibility that the item may still be shipped after the promised 10 days?

Also, please tell me how should I proceed to get a refund of my money?

Thanks & regards.

[spl_ind]

Please be patient. It takes time.