This may help you:
Most purchases on eBay are protected by one of the following programs:
eBay Standard Purchase Protection Program - Most other items are covered up to Rs. 10000 (minus a Rs. 50 processing fee) under our buyer protection program.
If you need to file a claim, remember to stay within the program's timeframes and to follow all the recommended steps.
This programs offer protection when you pay for an item that you don't receive, or receive an item that is substantially different than what was described in the listing. In addition, the following eligibility rules apply:
You must purchase the item on eBay.
Only tangible items (physical goods that are shipped) are covered. Services and intangible items such as emailed recipes, e-books, etc. are not covered.
You may only file one claim for each purchase. eBay's buyer protection program allows 3 claims per user, per 6 months.
The programs do not cover any item paid for using cash or instant money transfer. Bank-to-bank or post office wire transfers (both of which produce receipts with bank account numbers for both buyer and seller) are covered by the eBay Standard Purchase Protection Program.
For more details you may click the following link :-
http://pages.ebay.in/help/tp/isgw-buyer-protection-steps.html
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With Regards,
Snrama
😉
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With Regards,
Navaneeth (snrama)
😉