Dear Sir/Mam,
I am writing about a disappointing experience I have faced recently with Ebay. The details of which are given below:
Item Id: 161442283320
Paispay Id: 37710884723
Claim Id: 731170
Date of Purchase/Payment: 25th October, 2014.
Date of Delivery: 3rd November, 2014.
Date of Claim Registration: 3rd November, 2014.
Fact 1: Box delivered was opened/unsealed.
Fact 2: Item Description Extract: “Works well with video sources, such **bleep** or satellite boxes and HD media player.”
Fact 3: Airtel Digital Set Top Box is a Satellite Box. DTH is a type of Satellite Broadcast & DTH Boxes are Satellite Receivers/Satellite Boxes. (Source : Wikipedia/Britannia/Anyone with a rational brain)
Fact 4: However just to reconfirm I sent a mail on 24th October to Seller: “Hi, I have an old Plasma 42 inch TV with no HDMI input port but it has component input. I have purchased a new Airtel Digital DTH HD Set top box, but it only provides HD output via HDMI port, can I use this device to convert the HDMI signal to component signal and give it as input to my TV. Will it work?”
To this the Seller Replied as : “Most probably, this is suitable for you.”
Fact 5: After receiving the product I sent him a mail and called him stating that it does not work, and since his description states satellite boxes and since he replied to my question in the affirmative about Airtel Digital Satellite Box he has to either give me a working solution or take back faulty product and give a refund.
Seller then stated that product will not work with Satellite boxes/DTH Boxes.
Fact 6: I demanded a refund but he refuses to entertain saying it is my responsibility to check compatibility when I did actually check with him before purchasing. However he did say he would take back item and give me other products worth the same amount (Hardselling/Blackmailing).
Fact 7: Seller has intentionally withheld his knowledge that his item is not compatible with my product. And now he is stating it is not. However my requirement for a satellite box is clearly written in his description and reconfirmed by him himself when I sent a question.
Fact 8: Seller has now stated his item is not compatible with satellite boxes especiialy after I asked him to state one compatible satellite box since I have tried it with Tata Sky, Videocon etc. and it does not work with any. Hence he must give refund as replacement is pointless.
Fact 9: The product also gives faulty output when connected via laptop HDMI, as explained to seller although he has also stated his product will have “No Loss in Quality”.
Fact 10: Seller is harassing me and causing me unnecessary mental torture stating he will not give refund and even if I raise claim with Ebay and nothing is going to happen since he is associated with Ebay for so long and has sold so many products.
Fact 11 : If this is the case I will be forced to raise this issue against Ebay as well as seller in consumer court as seller is in clear violation of his description as a simple reading of his description will show. Also Ebay should protect their minority customers from bullying from majority sellers and should not be biased in settling case.
Fact 12: Seller has blatantly and openly refused to help me, he has fraudulently made me purchase his item and is now refusing to give a refund and is trying to hard sell his other products to me. This is unacceptable, unfair and a clear violation of the EBay Guarantee.
i demand a refund as per Ebay Guarantee policy and wish you will reprimand the seller for his audacious bahaviour.
Ebay user - funmathew
