E-BAY INDIA ARE WE FAIR TO BUYERS

[swapnilsagarwal]

I would like to share the pain i have gone through, thanks to one stupid seller (baazee id: HCMPL) and the E-BAY(BAZEE) team.

1.i have a pending issue which is now more then 2 months old regarding the item number 2764439 given on old bazee
2.SEeller didnt send me the product and then he claimed he'll refund money...
3.old bazee guys interfered on my giving a negetive rating but issue is still unresolved i have a record of more then 5 e-mails that i had with BAZEE.....
4.But now that page is missing from e-bay and my rating is placed as issue resolved on bazee old pages.......
5.further no body reply's on bazee contact e-mail past 15 days....
6. Seller never sent a single mail to me and never replied.
7. Seller's phone was never working, so i could never speak to him
8. baazee doesnt have a customer care number where u can call them. wow, isnt that a news. being one of the largest auction site india, with NO customer care number. Now this is just too greatto bear.

Now, after seeing my pain, if baazee has little bit of humanity left(sorry for the cute words im using), please explain me why this is happening and will i get my refund back?

[sapana@ebay.com]

Dear swapnilsagarwal,
We are sorry that you had this unpleasant experience on Baazee. However, we wish to inform you that all our buyers are valuable to us, and we try our best to ensure that you have a good experience on Baazee.

In your specific case, our team has been following up with the seller, but hasnt heard from him yet. If the seller will not respond soon, he will be deactivated from the site. In that case, we will request you to fill up the buyer protection form to refund your claim.

Warm Regards
Sapana

[regi_1974]

i too would like to share the agony i'm going through since over a month now.i had won an item on 24/12/06. I paid for it using paisapay on 28/12/06 (product ID 120065992492,Paisapay ID 18527121550) however on recieving the item i was not satisfied with the condition and i sent it back to the seller since he had offered refund/moneyback policy.the item has reached back to the seller on 04/01/07.however till date i have not recieved my refund.there was a small confusion about the deduction of shipping charges from the refund amount.but this was mutually talked over between me and the seller and settled.we have both sent our confirmations and clarifications to ebay ,but till date i have not recieved my refund.
the irony is that immediately after making the payment using paisapay,i had given a POSITIVE FEEDBACK AND RATING to the ebay customer service team.but unfortunately after that feedback i have gone through this long agonising wait.also worth mentioning is the fact that i am a POSITIVE RATED ebayer since 2004.
is there anyone who can find some solution to this problem and get me some relief?