To, 29th July, 2014
eBay India Private Limited,
14th Floor, North Block,
R-TECH Park,
Western Express Highway,
Goregaon (East),
Mumbai – 400 063,
SUB:- REMINDER WITH REGARD TO THE REFUND OF MONEY IN RESPECT OF BLACKBERRY MOBILE PHONE
Dear Sir/Madam,
I refer you to my eBay order No.36487603858 dated 3rd June 2014, your reply dated 4th June 2014 in reply to my order thereby giving shipping information for my order, emails dated 20th June 2014, 1st July 2014, 4th July 2014 and 15th July 2014 and my various telephonic conversation had with your customer care executive.
As you are aware, I had purchased one mobile phone of Blackberry Company which is more particularly described as“NEW Blackberry 9630 NON CAMERA SMART PHONE NO CAMERA" (321419111090)” through your websitewww.ebay.in, for Rs. 6,939.00, on 3rd June, 2014.
Subsequently, in reply to my purchase order dated 3rd June 2014, you sent an email dated 4th June 2014, thereby informing that the product which was ordered by me had been shipped through currier. It was also informed by the said email of yours that my order would reach me by 11th June 2014. On 06th June 2014, I received my order.
Thereafter, on 7th June 2014, I addressed an email to your email id “ebay@ebay.in” thereby asking for a refund against the product purchased from your website i.e. “NEW Blackberry 9630 NON CAMERA SMART PHONE NO CAMERA" (321419111090)” as it was of no use to me. This is pertinent to mention here that I had purchased the said product only because I needed a “Non Camera Smartphone” for my office purpose which contains all other facility except camera as camera phone is not allowed in my office. However, I am unable to connect the Internet through this product i.e. the Mobile Phone purchased from your website. I have also tried taking help from my service provider, but the problem with the said product still subsists. Hence, the said product is not serving the purpose of its purchase.
After my email of 7th June 2014, I personally contacted the team member of ebay and in pursuance thereof another email of the same date was received by me. In the said email, it was informed to me by your team member that you have approved my refund request/claim and it was further informed to me that the same would be refunded to my original mode of payment, and the refund would be received by me within 14-15 working days at my registered address.
Thereafter, on 1st July 2014, I again emailed you to your email id thereby reminding about the refund to be given to me as agreed and confirmed by you vide your email dated 7th June 2014, as well as our telephonic conversation of the same date.
Subsequently, I once again emailed you on 4th July 2014 and also on 15th July 2014 to your email id thereby requesting for updates on my Refund claim but till date I have not been given any proper reply and/or update on my said Refund Claim.
Kindly note that in case I don’t receive any reply to my this email by you within a period of seven (7) working days i.e. from 29th July 2014, I will be constrained to take appropriate legal proceeding at appropriate forum.
Awaiting your reply,
Regards,
Mr. Prathmesh Shilimkar
9167997785 / 9773224359
