One word of your advice... if you want your money back then call their
call center and demand to speak to the person handling your claim or his
manager. Speak to that person and set deadlines and clarify that you
need a refund quickly. They may promi...
I had the same problem. But when I did not get the coupon after the
first try, I demanded to speak to the concerned team and asked the agent
to transfer me to that team. You have to be really harsh about it but
they will transfer you.Just stick to th...