Upcoming Live Webinar - Understanding Case Resolution & Its Best Practices
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Forum Posts
Help a buyer with an item they didn’t receive!
If a buyer doesn’t receive their item, they’re entitled to a refund unless you can provide tracking information showing that it was delivered. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know t...
Best practices for improving your selling feedback
Maintaining a good Feedback score not only helps in increasing your reputation and building trust in your buyers, but chances are that your listing may get ranked higher in the search results too. Here are some best practices that can help you to imp...
Upcoming Live Webinar - Analyzing Buyer Feedback & Best Practices
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Important tips to work with your buyer and resolve issues
It’s important to work with your buyer and help them resolve any issues that may come up with their order. Here are some steps you can take: If a buyer lets you know that they have a problem with their purchase, you should respond to them as quickly ...
Are you updated on the best practices of returns?
Returns happen. By factoring return costs into your pricing, having an efficient returns system in place, and taking measures to reduce your return rate, you can ensure that returns don't have to be disruptive to your business or profits. One of the ...
Essential tips for providing your buyers great customer service
One of the most effective ways to ensure that your customers keep coming back is to give them a satisfactory buying experience. Here are some tips to get you started. Let buyers know when their purchase will arrive: Being informed about the status of...
Best Practices to Keep Returns to a Minimum!
Buyer will always be buyers… Out of excitement, a product is purchased but later the buyer discovers that it is not their size or it is not what they had thought would be received when they first saw the listing. There are however some “best practice...
Best practices to avoid disputes with buyers!
Sometimes your sale might not go through as smoothly as we would hope. If, for example, the buyer doesn’t pay for their item, the best first step is to contact the buyer directly to try to resolve the issue. Our top priority is to make sure eBay is a...
