Dear Sellers,
eBay always want to ensure customers have a great experience on our platform. To help ensure this, we have designed the eBay Global Shipping (EGS) Seller Protection.
This Seller Protection is an initiative designed to safeguard eBay sellers’ metrics from any delivery delays which occurred due to operational issues of carriers on EGS.
What are the eligibility criteria?
- Seller’s registration country should be India
- Transaction should have been fulfilled on EGS
- Transaction date should be within the specified protection period
- Acceptance scan should be received within handling time
What defects are covered under EGS Seller Protection?
- Late Shipment Rate (“LSR”)
- Item Not Received (“INR”)
- Negative Neutral Feedback (“NNFB”) related to LSR / INR will be removed from the seller’s feedback profile page and seller dashboard
How does it work?
- EGS Seller Protection is automated i.e., eBay sellers’/account managers do not need to file an appeal
- On a weekly basis, the EGS team reviews the transactions eligible for protection as per the above-stated eligibility criteria and removes defects present against such transactions
Where can a seller appeal if automatic EGS Seller Protection is not applied to a transaction that meets the eligibility criteria?
- Sellers should connect with their respective account managers or send a mail to ops@ebay.com
What is the validity period of EGS Seller Protection?
- EGS Seller Protection is valid for a specific period and subject to change
- The present validity period is till 31st December 2022 i.e., all transactions booked till 31st December 2022 on EGS will be protected, subject to meeting the other eligibility criteria
Here are some frequently asked questions:
- What is acceptance scan? When is it received?
- Acceptance scan (also known as “pickup scan” / “validation scan”) is received against a shipment when a validated carrier picks up the shipment and updates the status as “shipment picked up”
- Do all carriers provide acceptance scan?
- No. Only eBay recognized (validated) carriers get acceptance scan.
- All the shipments of carriers that are currently associated with eBay Global Shipping (“EGS”), such as Aramex, Bombino, DHL Express, FedEx, Lexship and UPS, receive acceptance scans on Seller Hub.
- Is Case Closed Without Seller Resolution (“CCWSR”) covered under EGS Seller Protection?
- No. CCWSR defects are not covered under EGS Seller Protection. Sellers should proactively co-ordinate with eBay buyers and close any case before it escalates and becomes CCWSR defect.
To avail the benefits start using the eBay Global Shipping (EGS) for your exports on eBay. To know more details visit the link here: https://www.ebayglobalshipping.com/
Regards,
eBay Global Shipping Team
