eBay always want to ensure customers have a great experience on our platform. To help ensure this, we’ve put in place minimum performance standards for areas within a seller’s control, such as shipping within handling time and uploading a valid tracking id.
eBay's Tracking and Validation performance requirement:
1. Shipping Within Handling Time:
Buyers want to know when they can expect to get their items.
What to do:
- Specify in your listing clearly and accurately when the item will be shipped.
- Select the shipping option that best matches the shipping service that you offer in the listing. This helps the buyer receive the item within the stated delivery timeline.
- Ship items within the handling time you state in your listing.
- Upload valid tracking number against each shipped order.
2. Shipment to Receive Pickup / Acceptance Scan on eBay:
Providing tracking details for items you've sold is an industry standard and something that your buyers expect. Tracking details let buyers know where their items are throughout the shipping process and can be critical in cases where a buyer claims he/she didn't receive an item.
What to do:
- Upload accurate tracking details.
- Upload tracking details within your specified handling time.
Minimum Tracking & Validation:
Tracking and validation (T&V) performance percentage is determined by the percentage of orders for which (a) tracking numbers have been uploaded within the handling time and (b) acceptance scans (i.e. validation) have been received.
You should maintain a minimum T&V performance percentage as set out in the table below:
| Particulars |
Transactions < $10 |
Transactions >$10 |
|
T&V Performance percentage
|
85% |
90% |
T& V Performance percentage = (Total No. of orders for which (a)tracking number uploaded within handling time and (b)received acceptance scan) / (Total No. of Orders)
3. T&V performance percentage evaluation period:
We shall evaluate your T&V performance percentage on the 23rd of each month and you may access our evaluation report in Seller Hub. For each evaluation, all the orders completed during the previous calendar month will be considered. These timelines help us to make sure we're evaluating you as fairly as possible.
4. Consequences of not meeting Mandated Tracking and Validation policy:
If you're not meeting our minimum T&V performance percentage set out in the table above, we'll review your overall account history and we may place limits on your account until your performance improves. If your performance falls significantly below the minimum T&V performance percentage, we may also restrict you from selling on your account or related accounts or registering a new account.
FAQs
Does eBay Global Shipping offer auto AWB upload on shipments which are booked through eBay Global Shipping (EGS) portal?
- Yes, for all shipments booked through the EGS portal the shipment AWB is automatically uploaded against your order on eBay.
How do I upload a tracking number for shipments booked outside of EGS?
Do I receive acceptance scans on all EGS transactions?
- All the shipments of shipping carriers that are currently associated with EGS, such as Aramex, DHL eCommerce, DHL Express, FedEx and Lexship, receive acceptance scans on Seller Hub.
In case of orders shipped outside of EGS, do all shipping carriers receive acceptance scans?
- For shipments booked outside of EGS, you need to check previous shipping transactions to understand whether the shipping carriers receives an acceptance scan. You can also check the list of shipping carriers that are integrated with eBay on Customer Service page.
What happens if I face an issue while booking the shipments on EGS or outside of EGS?
- In case of EGS, if you are trying to book a shipment and face any issues, a Technical dispute should be raised in EGS’ Resolution Center within the handling time. In case of shipment bookings outside EGS, you should communicate the issue, with necessary information and screenshots, to your account manager within the handling time.
When can I appeal for increasing selling limits once the limits are reduced?
- Please note that you can appeal only after 30 days if you meet the minimum T&V performance percentage in the table above.
Can I appeal against restrictions placed?
- No, you cannot appeal against restrictions placed on your account.
What are the benefits of becoming an ETRS Seller?
- By becoming an eBay Top Rated Seller, you will be eligible to receive a Top Rated Plus seal that will be prominently displayed with your qualifying listings. Along with it, you will also receive a discount on final value fees if your listings qualify for eBay Top Rated Plus requirements. The Top Rated Plus seal lets shoppers know they can buy with confidence when they purchase your items. You can see more details related to eBay’s Top Rated Seller Program in Seller Center.
Regards,
eBay Global Shipping
