Shipping is one of the most important elements of your eCommerce business. Using proper shipping best practices is a critical part of a great, seamless shopping experience. The buyers’ journey don’t end when they check out and make a purchase from you, it ends when the package arrives at their addresses on-time and in good and expected condition.
Want to make sure you’re setting yourself up for success? Let us help you with the best practices that you can follow enabling yourself to bring in more customers, boost customer satisfaction rates, and convert more visitors into paying customers.
- Charge reasonable shipping and handling costs.
- Offer free shipping by simply adding the shipping cost into the item’s price.
- Provide expedited shipping options and always offer free standard/economy shipping as your first shipping option.
- Select a realistic Handling Time and keep your shipping promise by uploading tracking within specified handling time.
- Choosing the right packaging materials based on the product size and weight to keep your product safe so that it reaches the buyer in intact.
- Search for a reputed logistic partner and always use an end-to-end tracking shipping service.
- Ensure that a valid Acceptance Scan is recorded within the specified Handling Time.
- Make sure that the Delivery Scan is recorded within specified EDD (Estimated Delivery Date) in your listing.
- Keep your customers updated both when the item is shipped and is out for delivery.
- Take action as soon as a Shipping Problem is Reported and Accept Responsibility.
Follow these guidelines and make sure you meet your customer expectations! Reach more on the shipping best practices:
https://sellglobal.ebay.in/seller-center/best-practices-for-shipping-avoid-late-shipment/
Regards,
eBay INCBT Team
