Hi All,
I have been selling on eBay from more than 4 years and have seen many online customers. But I am facing a the bad experience with a buyer
from past few days.
Mr. Sriram (User ID: jhavarsr) from Gwalior, ordered an Compaq Laptop (270276436740). The product delivered (What ever I have specified in
the description) in sealed pack in 3 working days through TNT.
The laptop comes with pre-loaded FreeDOS and comes with Manufacturer's warranty. Unfortunately, HP Compaq doesn't support Windows XP as they
only support Windows Vista.
HP Compaq doesn't provide any Driver CD and only provide Windows Vista drivers online for all their new model notebooks.
The buyer installed Windows XP and thus couldn't find the drivers for it anywhere. He called me over phone, started speaking rude and doesn't
even listen to my words.
I assured him that I will send the links of the drivers for WinXP through email and can be installed on his system and done the same which is
an extra work as it took almost 2 hrs to search it in the internet.
Now The person doesn't know to install the drivers through Device Manager. Am I responsible for it?
He doesn't listen to me at all. He just says, he will complain to eBay and leave negative feedback. He just argue and shout over phone and
its difficult to hear.
As I have mentioned in the description "
Goods once sold cannot be taken back or exchanged, you need to contact HP / Compaq authorized
service centers for any issues if occurred."
I suggested him to go to HP Authorized Service center as it comes with 1 Year Manufacturer's warranty. Even I mailed him the below address.
Adonis Electronics Pvt. Ltd.
D-4, Vasant Vihar Colony,Opp. Lic Office, Padav
Gwalior - 474002
I got it from the below HP website.
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=120&prodSeriesId=219417&prodTypeId=18972&objectID=c0068614
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Added to the buyer's luck, The service center is approx 1 KM from his residence. Now, the buyer argues that he don't want to go to them as he cannot go out. He wants to compain about me.
Today, I myself downloaded all the drivers and have burned it in a cd and have sent to him with installation instructions.
The buyer doesn't understand that I am just a vendor and have given according to the HP Specification though I am very cooperative with him and has done whatever help I can do from my end.
As per my knowledge, I am prompt and honest. If any one feels unfair, please let me know so that I can improve regarding the same.
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With Regards,
Navaneeth (snrama)
😉
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With Regards,
Navaneeth (snrama)
😉