Hello Everyone 🙂
I am new to ebay & want your suggestions.
Presently i am facing a problem to which ebay is not ready to reply even after numerous emails after every 24Hrs.
I got a mail from ebay on 16th September & from then the account stand to be Restricted.
"Hello batra_kitchenwares (batrakitchenwares@gmail.com),
We regret to inform you that your eBay account has been restricted from
selling on eBay for breach of our Seller Non-Performance policy.
Our records show that you generate an unacceptably high level of buyer
dissatisfaction in transactions in this account. Based upon inputs from
the buyers who have transacted with you, this account falls into the
bottom 1 percent of all eBay sellers with regard to buyer satisfaction.
Due to this breach, we are removing selling privileges on this account
for a period of at least 30 days, and are ending any open listings. You
will still be able to conclude outstanding transactions, resolve issues
with your buyers and access emails in My Messages. However, you won't be
able to list any items with this account.
Here's what you can do now:
Complete all open transactions, and settle any open issues with your
buyers. You can access disputes open against you in the Dispute Console
from My eBay. If you require assistance or information about the Item
Not Received or Significantly Not a Described Process you can learn more
by copy the following link into a new browser window:
http://pages.ebay.in/help/tp/inr-snad-process.html
What happens next?
We will review your account again after a minimum of 30 days. If the
level of buyer satisfaction with regard to this account has not improved
significantly, further action will be taken, including the suspension of
all of your eBay accounts.
Please be advised that this account restriction does not relieve you of
your obligation to pay any fees that you may owe to eBay.
For more information about our Seller Non-Performance policy, copy the
following link into a new browser window:
http://pages.ebay.in/help/policies/seller-non-performance.html
Thank you for your cooperation in this important matter.
Regards,
eBay Trust and Safety"
Please help as i am not even known why the account stands to be restricted.
