Hi friends Im a small seller. I ve requested for the packing materials to Powership department on 24-3-14. I got the Confirmation email on 25-3-14 from Mitesh Joshi(Powership exec.) that your requirement for the packing materials is been approved and the packing materials will be dispatched within 48 hours and will get the AWB no through email or sms.
I called Powership dept. on 27-3-14 to know the status as i should get the AWB no as expected but the Executive named Ketan from the powership dept. told that no packing materials has been dispatched to you.He said ill forward this mail to the concerned dept. so they can dispatch the materials.
Then I called on saturday ie.29-3-14 to know the status of the materials I got a reply that you will get the materials soon by tuesday 1-4-14 as on monday is public holiday (Gudi Padwa)so i said ok.
I then called on Tuesday evening that i havent received the shipping materials and some of my orders are getting near to the Ship before deadline. I asked Ketan(Cust care exec) who is responsible for this delay as WE cant even mark RTS for the Items.He said Mark RTS dont worry u will surely get the materials by 3-4-14. But still today yet im waiting for the materials and as well as AWB no of the courier.
My question is from the fellow sellers and buyers that who is responsible for this Delay. AS we(sellers) can explain this situation to our customers in detail buyers go on to leave a negative feedback and low DSRs. Im fedup of this customer care dept. They all work liike Government Offices. They just dont care about the sellers who give them business they should help us both Sellers aswell as buyers.
Thanks
Iliyas
