Extremely disappointed with our ongoing UPS experience! As an eBay seller from India, we entrusted UPS to ship our LOT order of ₹53,421.27 through the EGS (eBay Global Shipping). However, UPS's errors turned this into a nightmare, and it's been over 2 months without a proper response from UPS!
Here's a summary of the ordeal, as per UPS tracking and email communication:
On June 14th, the first delivery attempt failed because the receiver didn't pay customs charges.
On June 15th, the second attempt delivery was unsuccessful for the same reason. Customs charges were paid by our receiver via PayPal but after the second Attempt.
June 16th: On the third attempt, the shipment was still undelivered because UPS couldn't collect the charges that our buyer already paid.
June 26th: Fourth attempt, same issue.
June 27th: Fifth attempt, but the receiver had moved, so we provided a new address.
July 8th: Tracking showed a delivery issue with the street number, but it was later corrected, and UPS said it would be delivered.
However, on the same day, UPS claimed the shipment was returning due to an incomplete address.
UPS acknowledged that the RTS (return to sender) exception was wrongly entered by the destination team, and they assured that the problem would be resolved, promising delivery on the same day.
Finally, on July 13th, UPS confirmed that the shipment was indeed returning to the sender.
Shipment arrived in India on 25th July with duty charges + return freight ₹ 49,498 + storage charges + UPS handling.
As it was an error on UPS's end, we have refused to pay any return charges, and UPS still possesses our package. To date, we have not received any resolution from UPS. It has been a nightmare. We are grateful to our buyer who has been patient and understanding throughout the situation.
