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i paid for a buy using paisapay on 18th oct. i have not received the product till date. what next?

I bought & paid abt 40k on 18th oct.. i have not received the product yet.. Raised a paise pay claim also..

Seller has given me proof of handing over to Blue dart. Blue dart has picked on behalf of Ebay. 

Ebay is asking me to resolve with the seller !!!! 

I am calling call center - 1800 2093229 at 6. 55 pm while the official timigs are 'open upto 7 30 pm.' Nobody is answering since 20 minutes. 

 

What is my fate? what actions can i take?

 

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