Why no response from ebay or paisepay?????

[asiatic_in1]

On Dec 6 i wrote to customer support regarding a fraudulent refund which was okayed even though i had sent in the xerox of the POD.

All i get was a robotic reply "... we,ll get back to you within 24 to 48 hours"

After that silence on their part

On Dec 10 th i again reminded them that i am still waiting for an answer & got the buyer to write an email to them & forward a copy that he had recd the item & a copy of the postoffice as proof but yet again the same robotic reply "... we,ll get back to you within 24 to 48 hours" & till today 16th i am still waiting for a reply

Here are the details:
Refund request approved for PaisaPay ID ***.
Item No : *** (Transparemt Protectors)
Transaction Date : 27/10/13
Sent 28/10/13
Amount Rs 305

my ebay seller id: asiatic_in1

is customer support only for buyers

[asiatic_in1]

Thank you Enas (Community Moderator)

 for suggesting that i should speak to ebay directly instead of the public forum ".. where eBay users can seek advice from other users"

But that is exactly what is my grouse. I have proof of sending 3 emails to paisapaypod@ebay.com, eBay India Customer  ..  but the response is pathetic!

"... we,ll get back to you within 24 to 48 hours"

No response even after the mandatory wait of 48 hours which is why i have addresed my query to other ebay sellers in the hope of getting some lead on how to get a human answer from ebay india.

ebay seller: asiatic_in1