Pls give me email id of higher authorities at ebay

[chetan9379]

Hi,

On 29th March 2016 I purchased WD 2TB hard disk (PaisaPay ID : 42240745508)

On 5th April 2016 I raised a claim saying that I had not received the
disk as the consignment number was not reflecting on courier website
but on 6th I received the product & upon opening the package I found
that the product was damaged & duplicate so I called up ebay customer
support on same day informing that I received the product but it is
fake/duplicate & damaged so I was told that the claim no will remain
same & I willl get a call back from claim department

After continuously following up with your customer service I got a
call back on 12th April 2016 asking me to send the snapshots of the
product so I send them on 14th April 2016 & thereafter I got no call
from your side even after continuous followup from my side & yesterday
on 1st may 2016 I got a mail saying that my claim is not falling in
eligibility criteria & since my product is under manufacture warranty
I should take it to them but on day1 itself I have pointed out that it
was a duplicate product I was not able to register it on manufacturer
website.

I request you people to process my refund asap, also I am taking this
case to consumer court.

Regards,
Chetan Tirodkar

[kulkayoges-rj36a]

Further action has been requested on eBay Guarantee* claim

Even After 1 month, no claim has happened.

Still the damaged item is with me.

Bludart team didn't take away damaged product.

They came to me and asking about books return, if it is cooler how can return books instead.

Do you have proper communication channel already.

I can't bare this cheating by eBay.

You deserve punishment by the law itself for cheating the customers with damaged products and not taking return.

Lot of money wasted, felt lot of mental harassment, personal time is gone by following the issue.