PAISAPAY CHARGE BACK 3 MONTHS AFTER DISPATCH!!!!

[esource_in1]

AS I POSTED IN MY EARLIER MAIL ONE ISSUE FOLLOWS OTHER..

NOW WE HAVE RECEIVED A CHARGEBACK BY PAISAPAY OF AROUND 5000/ APPROX 3 MONTHS AFTER DISPATCH.

THE DETAILS OF THE TRANSACTION ARE:

madhur_0072 ( 7 ) 10-Jul-2005 Other(Non-possession of Card) Rs. -1,929.04
Panasonic KX-TC-2000 Cordless Phone. (5769744289)

PaisaPay ID 54749104


madhur_0072 ( 7 ) 10-Jul-2005 Other(Non-possession of Card) Rs. -289.50
28" waist size Boot Cut Jeans going at Rs 1!!!! (3970773409)

PaisaPay ID 54738834


madhur_0072 ( 7 ) 10-Jul-2005 Other(Non-possession of Card) Rs. -289.50
28" waist size Boot Cut Jeans going at Rs 1!!!! (3970358061)

PaisaPay ID 54511064


madhur_0072 ( 7 ) 10-Jul-2005 Other(Non-possession of Card) Rs. -1,543.04
EXECUTIVE SUBWOOFER SPEAKERS SYSTEM (5765153663)

PaisaPay ID 52853174


madhur_0072 ( 7 ) 10-Jul-2005 Other(Non-possession of Card) Rs. -721.82
Size 8 Prince Party Wear (5379680985)


PAISAPAY FIRST APPROVES A CREDIT CARD TRANSACTION AND THEN COMES BACK AFTER 3 MOTNHS WITH A CHARGE BACK.

WE REQUEST TO KINDLY REVERSE THE CREDIT CARD CHARGES.WE HAVE ALREADY MAILED SUPPORT BUT ARE SURE NO REPLY WOULD BE FORTHCOMING.

RGDS
GURPREET SINGH

[huzzi@ebay.com]

Hi esource_in1

Please refer to the PaisaPay Users agreement, which clearly defines the chargebck policy.

Regards
Huzzi
eBay

[huzzi@ebay.com]

Hi esource_in1,

In addition to the earlier posting you can send the Proof of delivery to our office and we will credit the chargeback if you have dispatched the goods.

Please note that the chargeback is done by the buyer & not by PaisaPay.

You can write to us at http://pages.ebay.in/help/contact_us/_base/index.html

Regards
Huzzi
eBay

[singaporemall_in1]

We've also received a Chargeback for 'madhur_0072", We want to have his Address, we've lost it...Can somebody give us this party address so that we can track this from courier and send POD to Ebay..Thanks in advance..Singapore Mall

[esource_in1]

Thanks for your reply.

But whats amazing is that we have received onother order again from the same customer at same address just Yday.

Now Talk about TNS at ebay!!!!!

The order detail are pasted below

The details are:



Buyer Details




Buyer User ID atulmenon ( 7 )
Buyer Email Contact Member
Email addresses will be displayed
for 45 days after a transaction ends.

Buyer Full Name Madhur Agrawal
Street V/C17 vishnunagar
Jawahar colony
City Aurangabad
State Maharashtra
Pincode 431005
Country India
Phone Number








Transaction Details





Qty Item# Item Name Price Subtotal

1 3970358061 28" waist size Boot Cut Jeans going at Rs 1!!! Rs. 1.00 Rs. 1.00

Subtotal Rs. 1.00
Shipping & Handling: Rs. 299.00




Sales discounts (-) or charges (+) Rs. 0.00
Sales Tax Rs. 0.00
Buyer Edited Total Rs. 300.00


Notes to buyer (For example, shipping information or personal message.)






Cancel



Sale Status & Notes (will not be shown to buyer)

Status Summary (Sale Date: 22-Apr-2005)
Checkout: 14-Jul-2005 Payment Date: 13-Jul-2005 Shipment Date: 15-Jul-2005
Last email sent: -- Feedback sent: No Feedback received: No

Payment Information
Payment received on
13-Jul-2005 Paid with
PaisaPay
Shipping Information
Shipped on
15-Jul-2005 National Courier - Delivery outside seller's city


Miscellaneous Information
Notes to yourself

600 characters left.

[sapana@ebay.com]

Dear singaporemall_in1 & esource_in1,

I understand that you are dissatisfied by conduct of a certain member. However, the best way to highlight this to eBay Customer helpdesk is to inform the Helpdesk via the Contact Us Wizard.
http://pages.ebay.in/help/contact_us/_base/index.html

This will help them in taking appropriate action.

Regards,
Sapana

[builddirections]

Hello friends

I ALSO FACED THIS PROBLEM OF PAISAPAY CHARGE BACK 3 MONTHS AFTER DISPATCH.BUT AFTER FAXING THE PROOF OF DELIVERY, CHARGE BACK WAS REVERSED.YOU SHOULD KEEP ALL YOUR SHIPPING PROOFS CAREFULLY FOR AT LEAST 1 YEAR.

ALSO INSIST YOUR COURIER COMPANY FOR POD(PROOF OF DELIVERY) RECEIPT.

I was also frustrated by the charge back incident but now I feel it is safe for sellers also.Finally justice has been done by Paise pay department.Thanks paise pay.
RJ:-)