Hello,
Recently noticed that from last one and half month there has been sometime wrong with ebay customer support as when we call the toll free no there is always a waiting que for more than 90 min.
Its says that ebay is experience high call flow but I have not seen any campaign run but ebay which will spike up their call flow so much. There are only 2 possibilities either a staffing issue with the CS department or lack of knowledge that a call of 5 min is handled for about 30 min.
Any small concern we ask and call goes on hold for 15 to 20 min and the same amount of time is spent to explain the case.
In such situation how can a seller do business on ebay as most of the time is spent just holding on IVR. On a average my staff is spending more than 6 hrs time just on ebay I VR.
The worst part is same goes with account manager I call at aany given point of time to by acccount manager between 10am to 6Pm the call is just ringing on her extention and never answered or called back.
I am experiencing the worst serivce as compared to any other market place.
