did not get response of claim id 1425005

Hi,

I have ordered a product from ebay however I have selected a wrong address I realised after placing order and making payment. I just want to cancel the order ebay told me to call the seller and seller was agree to cancel the same.
He said to me send a email if you want to cancel I send a email after email I received a communication that product has shipped. Raised a claim but did not get any response till date seriously disappointment from the services provide by eBay.

Regards,
Sunny Shukla

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