I am a bona fide buyer at ebay.in with 5 positive feedbacks. I don't think its any exaggeration to express that I feel cheated by ebay.in, out of the 7 transactions I did on ebay 3 went bad. With that success ratio I dont think I am in a position to recommend ebay to any of my fellow corporates.
Looking to receive an acknowledgement now from ebay India since they have stopped acknowledging mails.
I wonder if the adjuster is even working with ebay india.
---------- Forwarded message ----------
From: Ankit
Date: Tue, Apr 6, 2010 at 5:22 PM
Subject: Re: SHORC003 eBay Purchase Protection Claim 1702775 (KMM11162440I15977L0KM)
To: mnl.sea@ebay.com, inrswebhelp@ebay.com
Hi,
I haven't received any updates on the same. Please do the necessary by the earliest possible.
The transaction was done in July 09, hence its been more than 8 months. Please escalate this to the necessary level and let me know when the amount be credited to me.
Thanks
Ankit Garg
9650974063
On Fri, Jan 8, 2010 at 12:48 PM, Ankit wrote:
Hi,
I had submitted the necessary documentation for my claim as per the following mails dated 18th Nov 09. Its been more than 45 days now and I have not received my claim amount yet.
Please revert by the earliest possible with the necessary claim amount.
Ankit
9650974063
On behalf of Mr Vinay Kr. Garg
01204238682
On Wed, Nov 18, 2009 at 3:29 AM, Ankit wrote:
Hi,
Please find enclosed the necessary documentation for the mentioned claim:
Adjuster: Ria
Purchase Protection Claim regarding item number 270434598452.
Claim Number 1702775.
Full Name: Vinay Kumar Garg
*Street Address: A15 Vinayak Apartments C58/1, Sector 62
*City: NOIDA
*State: UP
*Postal Code: 201301
*Country: India
*Phone Number: 09650974063/ 91-120-4238682
The item was never received. I request a claim of 8000 INR which was the amount deposited into the sellers account.
Thanks
On Wed, Nov 18, 2009 at 11:11 AM, eBay India Customer Support - inrswebhelp wrote:
Hello,
My name is Ria and I have been assigned as the Adjuster for your
Purchase Protection Claim regarding item number 270434598452. Your claim
has been assigned Claim Number 1702775.
In order to complete your claim submission, additional documentation is
required. The required documentation described below must be received
before we can begin processing your claim.
1) Proof of Payment
If your payment was sent via bank transfer, deposit receipts, credit
card or bank statements, or other bank documentation or records relating
to the payment will be acceptable.
If payment was made using a demand draft or money order, please send a
copy of the cashed payment. You can contact your bank or the
establishment the money order was purchased through if needed to request
a copy of the front and back of the cashed cheque or money order.
If you paid with a credit card (either directly or through an online
payment service other than Paisa Pay or PayPal), proof of denial of
reimbursement through the credit card company is also required. This
will typically be in the form of a letter from your credit card issuer.
NOTE: In case you have made the payment via Paisa Pay, you will NOT need
to send any payment proof. Simply reply to this email confirming the
following:
PaisaPay Transaction ID:
Email Address:
Seller's Email Address:
Amount Paid:
PaisaPay Coupon Used: Y/N
2) Appraisal of the Received Item
The Appraisal must be based on an independent authenticator's physical
inspection. Please take the item and a copy of the item listing to a
store or neutral third party that specializes in the product and have
them determine the value and condition of the item. Have them write
their response on store letterhead. We will also need the name and phone
number of the person who does the evaluation for verification purposes.
You may send the documentation attached on this e-mail address:
mnl.sea@ebay.com
Attn: Ria D.
Claim # 1702775
(Note: This email address is only used to receive your required
documentations.)
To assist us in quickly processing your claim, please insure that you
reference both my name and the claim number when submitting the
documentation. Please allow 7 days for a response once you have
submitted the required documentation.
Upon receipt of the required documentation within the requested time
frame, we will begin processing of your claim. Please be aware that we
must receive this documentation within the next 14 days. If the
necessary documentation is not received by the eBay Claims
Administration , we will be forced to close this claim.
3) For verification purposes, please also provide your contact
information as outlined below:
*Full Name:
*Street Address:
*Landmark
*City:
*State:
*Postal Code:
*Country:
*Phone Number:
If your claim is approved, we will mail a Demand Draft payment made
payable to you, using the name and address that you verify in the above
section.
If you would prefer to receive your payment via PayPal instead of a
Demand Draft, please also provide us with your preferred PayPal payment
email address and we will issue your payment via PayPal.
PayPal payment email address:
*(NOTE: Please be sure to provide all of the information listed above in
your reply. We will not be able to continue processing your claim unless
you first verify this information)
For more information about eBay's Standard Purchase Protection
Programme, please go to the URL below:
http://pages.ebay.in/help/tp/esppp-process.html
Thank you for your prompt attention to this matter.
Sincerely,
Ria D.
Claims Adjuster
Standard Purchase Protection Program
Original Message Follows:
------------------------
Waiting for response on this matter
Ankit
9902768098
On Thu, Nov 12, 2009 at 3:54 PM, Ankit wrote:
Item: NOKIA N95 8GB 2NOS,N76,APPLE IPOD 16GB,DIGITAL CAMERA (
270434598452) View purchased item
Transaction end: 31-Jul-2009
Seller: gamerronurdoor
Case type: Significantly not as described
Case status: Claim submitted
Previous messages
titansale
31-Aug-2009 at 13:18:49 IST
Claim Submitted
Comments: Item not received. No communication from the seller till date.
eBay Note: Within 7 days, eBay will email you with further claim
instructions.
titansale
11-Aug-2009 at 15:58:55 IST
Item Significantly Not As Described: NOKIA N95 8GB 2NOS,N76,APPLE IPOD
16GB,DIGITAL CAMERA (#270434598452)
Payment Method: Bank to Bank Wire Transfer
Payment Date: 31-Jul-2009
Additional Details: Item has not been received even after the discussed
deposit of INR 8000. Please comment!
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