I have put up a
question and I really need an answer to it.
Like you know that baazee.com is now Ebay India ( Ebay.in ) and the baazee.com
feedback were migrated to ebay.in
If you check my feedback score on ebay it shows 2 neutral from the following
id's
Monikaguha
Kumbhalkar
If you check my baazee feedback, the neutral rating from the above said ids were
updated to positive.
During the first round of migrating these 2 neutral rating were transferred to
ebay, after which the ratings were updated on baazee. I knew that I will face
this problem if Ebay India did not have a proper synchronization process for
migrating the ratings during the second round of transfer, so I made a post on
the community with this issue hoping it will be taken care off. You can check
the post using the following link
http://forums.ebay.in/thread.jspa?threadID=100000832&tstart=0&mod=1113564319071
Its been over a 2 months now and the problem is still not resolved. On baazee I
have 0 neutral and due to improper migration process I am stuck with 2 neutral
on ebay, if ebay and baazee had a proper synchronization process I would have
not faced this problem and now due to ebay’s fault I have to suffer.
Below you can see the response I got from Neha ( Ebay India )
"We value your relationship with us and once again urge you to treat this
unpleasant incident as an exceptional occurrence and not as an indicator of our
commitment to quality customer service"
We have worked hard day and night keeping our feedback 100% positive with 0
neutral and 0 negative and now she expects me to treat it as an exception
Is it my fault if your migration process had flaws. Cant you consider it as an
exception and rectify it ?? I understand that you are bound with ebay policy for
non removal of the 2 neutral feedback, but in this case the fault in completely
at ebay India's end. Why should I suffer for a mistake which ebay made ?? Even
after posting this issue prior to the second round of updation, ebay was not
capable of resolving it. This clearly shows there inefficiency.
I am not asking you to upgrade the ratings to positive, I am asking you to
remove them the way mutual feedback removal works. I don’t mind if the
comments stay but the ratings should not count in my feedback score.
Considering the kind of response I am getting from ebay I request you to change
your community values to the following ……
We believe people are basically good. Except Ebay.
We believe everyone has something to contribute. Contribute errors which
we do not rectify.
We believe that an honest, open environment can bring out the best in
people. But we do not know what honesty is.
We recognize and respect everyone as a unique individual. But not there
feedback even if its our fault.
We encourage you to treat others the way you want to be treated. Like we
said “encourage you“ that keep us out of it.
Hope after reading this ebay will do at lest one of the following
Either resolve my issue
Change the community values.
OR do what you do to the fellow sellers ...
SUSPEND
THEMSELVES FOR 30 days
Surjeet Kakkar
