My powership overcharges are pending for over 3 months. The only way to get reimbursement is prepare an excel sheet carrying all these data:
Paisapay ID, Courier, AWB, Actual weight, Charged weight, Charged amount, Supposed to be charged.
I am doing this after each remittance and receiving reimbursements. But patience is the key as it may take months.
And for some particulat items they charge 10 times more even after repeated request. So the only choice is excel sheet again. SAD.