This is w.r.t my refund of a defective item that I had received last month. I'm forced to post this after repeatedly calling ebay customer service for atleast 10-18 times this month, with no luck. This is not just about the money, but the rude, impolite, unprofessional and insincere behaviour from the customer service agents and supervisors. I have recordings for most of these conversations and also the names of agents and supervisors that I've dealt with, over the last few weeks.
* I had ordered a meat grinder PaisaPay ID 43377432559 on 19-08-16.
* I received a damaged item and raised a claim with ebay on 25-08-16. Claim ID is 22671700.
*The seller sent me a replacement part on 27-08-16 and ebay closed the claim.
*On fitting the replacement part, I realised the product is faulty. It wouldn't work as designed.
*On 5-09-16, I contacted ebay support and the agent advised me to send the product back to the seller through courrier. Also, he promised me that ebay will refund the product cost and courrier charges to my account in next 6 - 8 working days.
*I sent the product back to the seller on 6-09-16 by professional courrier (tracking: KOD1105325). As per the agent's advise, I also send all the details along with a copy of the courrier bill to 'insellerverification@ebay.com'.
It has been 24 days now and no action has been taken by the ebay guarantee team. I had contacted the seller multiple times (by phone and email) and he confirmed that he received the product and is ready to refund. But it has to happen through ebay.
Everytime I call the support regarding this, the agents as well as the supervisors promised me a callback by EOD or in the next 48 hours, which never took place. A few of them were extremely unprofessional and rude and even disconnected the call when I enquired about the false promises in the last few calls.
The last supervisor I spoke to promised me on our first interaction that the refund had already been initiated and I would receive a confirmation email or call from ebay before EOD, which obviously did not happen. When I called her the second time, she rudely denied ebay's resposibility in this matter. She told me that ebay could do nothing in this matter and I have to deal with the seller directly. I was forced to threaten her that this call was being recorded and was to be send to higher authorities. Only then, did she immediately change her stance towards me. She called the seller while I was on hold confirmed receipt and agreement to refund the product. At this point I was again promised a callback from the refund team in 72 hours.
On 26-09-16 I reluctantly called Nidhi again, after 96 hours. She had no answer as to why there was no action and renewed her false promise of callback before 6.30pm.
Today is the 30th and ebay has proved how valuable its customer is. A complete lack and utter neglect of understanding and resolving a simple issue!!!! I'm left with no choice but to take this further up to highest legal point.
Thanks much for the help.
Deepak
