Settlement for altered product

I am shah rajesh from surendranagar gujrat(claim no3006407) .I had purchased ambrane powerbank 20800mAh (came on 26 june)and product i received was 16000mAh .So i returned it back through eBay courier on 5 july.today it is 21 july .I daily talk with customer care person .Every time they give 48 hrs limit. Today I asked for seller mobile no.i talked with seller.seller says he has not received product back.so where is chain missing.the worst buying experience i have.
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Settlement for altered product

 
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Settlement for altered product

Not at all happy with the way claim process going.i am waiting for refund since days.i have to ring daily to know update.nobody is interested in updating me with message or mail.most horrible online buying experience.
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Settlement for altered product

25 days
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Settlement for altered product

 
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