Refund pending for missing order case

My refund for order placed on 1st Aug 15 which went as missing order. As order wasnt successful but amt was deducted. The refund is pending since 10 days now. However I have been given promise that the refund would be processed within 72 hrs which is still pending. In spite of multiple calls I have still not received positive response from eBay customer care. The wait time on the queue last for more than 30 mins but response is not satisfactory..plz help in closure.
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