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'Refund on hold' error messages to Buyer - Courier change of Seller

sandeeproy
Community Member

I purchased an item through paisa pay & was surprised to get a eBay message with sub-text saying 'Refund on hold'

I contacted the Seller and was informed that due to some switch from DTDC to Blue Dart such messages are being auto-generated.

What is surprising that Customer Care was unaware of this situation & wanted to know what i wished to do with my order.

 

Worrying that the Seller may misunderstand the situation, i had earlier cancelled the 'Refund request' & informed the Seller.

Now my order listing shows that i have 'recieved the item' but aginst shipping shows 'not shipped' as obviously the item is due for

shipping or in transit.

 

Extremely confusing, i sincerely hope eBay corrects this goof-up & has some kind of a messaging alert system set-up.

 

 

SandeepRoy
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'Refund on hold' error messages to Buyer - Courier change of Seller

sandeeproy
Community Member

Sorry, the correct file has been attached, as i could not edit original post any more.

SandeepRoy
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