DATED: 06-11-2013
To,
Shri Latif Nathani
Managing Director
eBay India
NOTICE
Sir,
Please find hereinunder the facts and circumstances under which the present notice is issued to you.
03-10-2013 - I ordered and made immediate payment for a Touch Screen Hand Held Video Game. Link for the product:-
http://cgi.ebay.in/ws/eBayISAPI.dll?ViewItemVersion&item=261279743361&view=all&tid=1284098404016
09-10-2013 - I received the product and immediately noticed that the DISPLAY SCREEN was only 4.3 inches wheras the
one I had selected was said to be 5 inches (that was the USP of the item). On checking I found that the seller
had relisted the item.
http://www.ebay.in/itm/261279743361?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1439.l2649
by the way, even the discription of the relisted item is wrong. It's shown to be 4.5 inches whereas the actual
product is 4.3 inches. Like some other thing, with phones and hand held games, size (of display) matters.
09-10-2013 I immediately sent a mail to ebay guarantee and got a mail back stating that An eBay Guarantee claim has
been opened for your transaction and my Claim ID was 298755.
10-10-2013 - I got a call from ebay Mumbai asking me if I was sure that I wanted a refund. When i said that I did, she
assured me that someone will be asked to look after my claim who would call me and that the matter would be
resolved within 5 days.
24-10-2013 - Not having heard from eBay and having waited patiently for about 14 days, I wrote to ebay customer support to
ask if they had forgotten my claim?
26-10-2013 - Call received from ebay Mumbai (someone named Mahmud - not positive) telling me that he's incharge of my
claim and that I should send back the product and send a mail of the scan of the Courier Receipt within a period
of 72 hrs or else my claim would be closed as resolved.
Imagine the cheek of eBay. You'll take 16 days to respond whereas I'm ordered to do the needful within 72 hrs
with a threat that if i did not do so, my calim would be closed as resolved (in other words ebay would force me to
keep a product which i never purchased and which i did not want). WOW! CORPORATE POWER.....
Furthermore ebay states that as refund of my courier charges they will isue me a coupon.
Why? I gave money and fairness says, I should get back money? Why try to force me to deal with you again? I
don't want to? And I have the right to choose not to. I stress, I don'y want your coupon - i want a refund.
Non-negotiable.
I wrote back stating that I would send the item the next day and send them a scan of the receipt too. I also made it
clear that I did not want a coupon. And that i wanted a refund.
30-10-2013 As I was unable to locate the address of the seller (my fault) I sent a mail to ebay asking for it.
31-11-2013 Mahmud (ebay) called me and asked why I had not sent the receipt. I informed him that I had sent a mail asking for
full address of seller but had yet to get a reply. He directed my attention to his mail dated 26-10-2013 and showed
me that the address had been therein. I apologized for my slip and told him that it would be done as soon as
possible.
Received a mail that eveneing telling me that now only 42 hrs was being given to me before closing my refund
claim as resolved.
02-11-2013 Went to the Blue Dart office which had delivered the item and asked them to have it sent back. Thinking that the
courier may require further info I had also taken a print out of the mail I had received from ebay . The courier told
me that the info in the mail was not sufficient and that I needed to get Buyer ID Code and Item Return Code from
ebay.
So I sent a mail to ebay the same evening. I even got a machine generated reply stating that my email was
received and that somebody would get back to me.
04-11-2013 Received a mail from eBay stating that my claim was deemed resolved. The reason given being, that ebay hadn't
received any communication from me regarding this in the time line stated above.
What about the mails I sent on 26-10-2013, then on 30-10-2013, and again on 02-11-2013? What about the talk I
had with ebay (Mahmud) on 31-10-2013? Did I imagine all of the above? Or does eBay have a different definition of
the word 'communication'?
On reading the above, I sent you'll a reply the same day. As yet I haven't heard from you'll.
So on the facts and circumstances stated above, I am hereby notifying you that if, within a period of 72 hours, I do not receive my refund I shall initiate legal action against eBay India holding Shri Latif Nathani as Managing Director of eBay India, personally responsible for all such cost and consequences that may arise.
Yours sincerely,
Tashi Norbu Basi
Gangtok, Sikkim
9434164801
tnttnb@gmail.com
