Dear nvrdvc,
We regret for the inconvenience caused. Have you received the parcel in damaged condition? Rest assured, we will get this checked with our courier service partner and update you.
In case, you have received a product that is not as described, we would suggest you to please communicate with you seller and see if the issue can be resolved amicably. In case issue still remains as it is, you can raise a claim under eBay guarantee and seem purchase protection. To know more about eBay Guarantee ,please visit:
http://pages.ebay.in/aboutebay/eBay_Guarantee.html
Please note that you can raise a claim till 30 day of the payment realisation date only.