I listed my used router modem in perfect working condition on ebay for sale with clearly mentioned in listing "ONCE SOLD ITEM IS NON-RETURNABLE, REFUNDABLE OR EXCHANGEABLE" Priced for Rs.650/- plus Delivery charges Rs.100/- for seller's city & Rs.250/- outside seller all over India.
Buyer using 2 user id wrote:-
Buyer's user ID (1):-ohotons , Contacted me and asked for discount as i will pay 500 total and suggested to send by Trackon Courier or ONDOT.info as he said they are cheap, i offered Rs.650/- Incl. Shipping Buyer Reply And requested to make Rs.600/- Which i agreed, so buyer said please update your listing and i will purchase with my different user ID
In a minute buyer purchased with Different Ebay user ID(2):-sai_dham ,
After receiving sucessful payment confirmation from Paisapay i checked the item properly and found its working perfect and i sent the item using DTDC Couriers.
Very next day in evening i emailed buyer "have you received it" He replied yes i received it but its not working, he added he called computer engg. from some "one hunt india network engg" and they say router modem is faulty, so i replied him back to check the wires as i said i checked it before sending and he replied he called his internet provider they check all way and said router is faulty so from day 1.after clearly mentioning in listing that item is non returnable or non refundable I myself emailed buyer to send it back and i will refund his money minus courier charges which i paid to courier company, after this buyer started abusing and wrote threatning email:-
"listen u have fool me & no engg have open any router , also router is with me so how can some one open it.
i today when to service centre of dlink he said that router have fault & will cost rs.350 for repair also he said the serial number back is remove by some one so he ask me wheather this is theft router or what
i said i dont know i have purcahse at ebay from delhi basic buyer
i am making a police complaint under ipc420 if u dont pay my money as i know how to handle fraud person like you , also i have inform ebay to refund the money as i get the refund then i shall send
alos now i need the courier charges to send you back so send my rs,.600+ COURIER TOLD HE WILL TAKE RS.60 some trackom couirier & other are costly
so pay this amt or wait police to some remmeber i hate fraud person & delhi is fav for frauds so fool other"
so i opened buyers both ebay user id and found buyer is a seller of Used routers he is selling with user id(1) :-
ohotons,
So my question why a seller of all type of new used modem routers, usb modem need a computer engg. he must know how to install such a common router which anybody can easily install? he always use personnel mail id and not ebay contact seller option.
Buyer threatened to refund his money and don't want to return item now, sold item is used item sold as is where is basis and clearly mentioned no refund or return excepted, even after no return policy i'm ready to take it back from day 1 buyer sayes serial number is missing so he said he will report to police, Why should we remove serial its a on a sticker. now he wants his full refund and also courier charges to send me item back
Please suggest what should i do with such buyers?
Also i request you to please take action against these buyers.
Thanks
Pawan
