please solve my problem

i have bought "Reversible Sleeve Bag Case For 14 Inch Sony Laptop/Notebook/tablet" (181172884989) on 14-Aug-2013 but ihavent got so please refund my amount or bag

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please solve my problem

Seller has seven days to ship you the item and LSP has 5 days to deliver it.  After the estimated delivery date or 7 days after making payment you can raise a claim for a refund.

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