Account debited twice but no order placed

shob-v3
Community Member

I tried buying the following: http://www.ebay.in/itm/HMT-Janata-White-Dial-Art-Deco-17-Jewels-Mechanical-Watch-/262313859978?hash=...

 

The transaction went till the payment site and my account got debited.

 

But the ebay site redirected saying the payment was not successful.

 

This happened twice and my account has got debited for 4998/-.

 

The details of the transaction:

1 HDFC Bank - GHDF4538190382-BilldkEbayIndiaPriva - 161635498159 - 2,499.00/-

2 HDFC Bank - GHDF4538170359-BilldkEbayIndiaPriva - 161635492704 - 2499.00/-

 

I am not able to find any purchases in the purchase history.

 

The seller has also confirmed that he has not received any orders.

 

Your "Call me" and "Call us" options are useless. Nobody answers or returns calls.

 

Please cancel purchases if any. I request you to resolve this and refund the amount.

 

Thank you, Shobana

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