26th October :
I bought FAKE (because I did not know whether they were fake or real)
SENNHEISER CX 400ii PRECISION STEREO 100% ORIGINAL HEADPHONES IMPORTED SEAL PACK (162236400954)
Please refer to the attached document named 26 October - (PaisaPay ID_43994446482) below as a proof.
31st October/01 November :
Headphones were delivered and we realised they were fake.
02 November :
I opened a claim. Please refer to the attached document named 02 November for detailed information and message from your side below as a proof.
Some executive said they will try contacting the seller first regarding this and if he does not revert then they will handle the claim from their side.
07 November and 09 November :
I received an email regarding update on my eBay Guarantee claim. Please refer to attached document named 07 November and 09 November below as a proof.
10 November and 14 November :
eBay asked me to reship the item to the seller within some timeline.
I replied - Hi, Since there are no ATM s working around, I will not be able to courier the shipment for some days. No courier service that I enquired around me has a card payment system. I request you to extend the date till 21st Nov. My working hours are tight and I cannot go out and ship the product in between 10 am to 7 pm. I cannot afford spending my 4-5 hours in a bank to get my money exchanged just to courier the shipment. Plus as it is sellers fault, either ebay or the seller was supposed to do this part. The soon as I get a working ATM or a card payment system courier service, I will ship the item. Please do the needful. Thanks.
Please check attached document named 10 November, 14 November and 14 November(1) below as a proof.
(I thank you for extending the timeline)
17 November :
eBay sent me an email stating my claim has been resolved.
However, they also mentioned - we do understand the situation of demonetization which has effected the country at large. We request you to reship the product when possible and send us the courier receipt via email from your registered email address to insellverification@ebay.com or incswebhelp@ebay.com. Once you have sent us the said document, you can call us @ 1800-209-3229 to verify the receipt of the email and once received at our end, you can re-open the claim and we will continue from there onwards. We apologise the inconvenience caused in the process. Please check attached document named 17 November below as a proof.
Since then, the suffering has started.
They said, it takes around 10 days to re-open the claim. Later they asked time till 5th December and after that they asked for 2 more days. In all those days, I was promised to get a call back at-least 4 times and guess what, I did not get a single call back.
Conclusion - MY CLAIM HAS NOT BEEN RE OPENED YET.
Every time I call eBay, they say you will get a call back and I never get any.
I have talked to some Amit, Atif and some more random people.
Later, I was told that some Mr. Vivek Sahni, Supervisor from Gurgaon will call me back in 2 days to give me a solution. But I haven't got any call yet.
I just now (08 Dec - 3.48 pm) got a call from Suyash/Rupesh, Supervisor from Gujrat who shamelessly asked me to wait for another 10 working days.
I also tried calling the seller, but his phone is switched off since the very first day of the claim.
Whenever I ask for a solution, all I get is - You will get a call back from our side and we don't know how much time you will have to wait. They cannot help me with anything because teams/departments are different.
Now, my question is - Is eBay going to look into the matter? Am I going to get my refund back? Or should I just give up?
I don't think even you will be helping me in this matter. But, please note that this complaint is going up on every possible social media with proofs.
Also, this will be uploaded on every consumer courts available on internet.
I know, its going to be of no use. But it will at-least stop few innocent people from buying through your useless website.
