eBay Standard Purchse Protection Program (Buyer Protection)
1)
I can’t complete the transaction, my item has been damaged. The buyer has paid how I can refund.
A) In that case I suggest that you respond to the dispute filed by the buyer. Select the reason - I'd like to offer the buyer a full refund, and then enter the refund details on the next page.
2)
How can I close the dispute against my seller?
A) On the View Dispute: Respond page you will be able to see 3 options.
1. I'd like to add a message to seller and continue communication.
2. My concerns have been resolved - I want to close this dispute.
Choose this option if you and seller have resolved the matter.
3. I feel I have no other option but to escalate this to a claim.
Choose this option if you want to escalate to an eBay Standard Purchase Protection Program claim.
If the matter has been resolved select the 2nd option and close the dispute on the next page.
However, if you feel that the matter has not been resolved to your satisfaction, you want to escalate the same to an eBay Standard Purchase Protection Program claim.
3)
I am unable to submit an eBay Standard Purchase Protection Program claim.
A) You will be unable to submit a claim if the sale price of the item is below Rs. 50.00.
4)
My seller is not responding to my dispute, what do I do?
A) You can close the dispute :
1. If the seller does not respond within 10 days.
2. Anytime after the seller responds and at least 17 days have passed since the item listing closed.
5)
Can the Item not receive complaint close automatically?
A) Yes if you don’t choose to close the dispute within 90 days, it will automatically closed by the system. One must choose either of the reasons referred in Q10
6)
When will I receive the payment once I escalate my case to the claim department?
A) It will take 45 days from the time you choose the option of escalating a claim.
7)
What should I do after I choose the option to escalate to claim?
A) After choosing the option of “I feel I have no other option but to escalate this to a claim”. select the appropriate dispute from the dispute console, click on the claim form, fill in the required details review for accuracy and submit the same. With in 72 hours you will receive an acknowledgement. If not received you may write to
eBay Claims Administration ..
Direct link to claim form: http://pages.ebay.in/help/community/frs-claimform.html
8)
I have not received any update on the claim even after 45 day?
A) It is a rare occurrence, may we request you to write to
eBay Claims Administration .
9)
What are the Buyer Protection Criteria?
A) You may refer to the help page: http://pages.ebay.in/help/tp/esppp-coverage-eligibility.html
10)
How would I buy safely on site?
A) You may refer to: http://pages.ebay.in/help/confidence/overview.html
11)
Step by step guide to buyer protection:
A) You may refer to: http://pages.ebay.in/help/tp/isgw-buyer-protection-steps.html
12)
What is the coverage amount under Buyer protection?
A) You ll be reimbursed up to a maximum of Rs.10,000 (less Rs.50 to cover processing costs).
For example:
• If the item price is Rs.15,000, youre eligible to receive Rs. 9950.
• If the item price is Rs.10,000, youre eligible to receive Rs. 9950.
• If the item price is Rs. 51, youre eligible to receive Rs.1.
The maximum reimbursement for any claim is Rs. 9950.
Regards,
Vandy
Regards,
Vandy
