Bro, try to survive with this feature of eBay.
Myself faced such cases for 6 orders. Total costs as our my record is 85K.
Being frustrated, I left selling on eBay for few months. Now again came back on account Manager's request and suggestions.
Here is the stories. Its long, but please read, so that you can be aware of such thing and can save yourself.
In February ( after what I stopped selling at eBay) I was in a summit for 7 days. And before leaving all the pending orders shipped.
2 buyers raised refund request sating Item not deliverd. after they raised the request, in next 2 days it was delivered.
I could not check mails that time. Coming back, found the rquests. And replied to eBay on their mail to providePOD.
It was the 5th day ( ebay gives us 5 days to provide POD).
On next day, I found both refund request is approved.
Called cutomer care of eBay, my account manager also escalated the matter. CC guys replied me, as you sent the mail on 5th day, we did not get enough time to cancel/hold refund request. And thus its automatically approved by system.
So, my question was to them, then why you guys give 5 days time? Give 4 days time nd keep 1 day as your buffer. They did not have the answer. One thing repeated contibuously, talk to buyer they must pay you offline.
But alas! Buyers already started keeping the phone off after 1st time I talked, never get in touch.
LOST cost of 2 Items. ~ 30K
Another one, more pathetic.
Buyer's location was remote. So used Speed post. Buyer requested refund for delay. We gave POD. Claim closed. Suddenly one day I saw, the amount been debited from my Paisapay account without any mail or anything.
Then went to Gurantee page. Found, the claim was closed. And eBay guys silently re-opened ( uncheking the option to notify ) and refunded.
BAH! Lost 15K. This was also in this FEB.
Another one,
One claim was there. Buyer sent the product for replacement as it was under warranty. Buyer received the replacement and was hppy.
All of a certain, I got a mail from claim dept. stating stating that "we were calling you, phone was ringing but nobody picked up the phone. Hence we are refunding the buyer".. What a JOKE! 16K gone.
This happened when I already stopped selling. and my Paisapay account balance became negative.
Now I started selling again and this amount will be gone.
But still I love ebay 🙂
Another one is surely a Fraud by eBay. It was last year May. On similar context, "Phone was ringing........ refunding buyer".
But the buyer was very nice. We were almost fiend already. Regularly chatted etc. So, I asked to pay me separately.
He is agreed till today. But ebay never credited back the amount to his credit card.
Initially I was not believing him. But they guy realized that I am having douts, he sent me card statement of each moth for 6 months.
On the first month's statement I can see amount debited record. But never within next 5 months eBay credited back the amount.
