Double Charged aka Wrong Refund

[rajatvaruna]

Hi,

I sold an item on eBay. The product has some problem so buyer opens the eBay Guarantee Claim but claim closed in my favour because of the product is under Manufacture Warranty.

I requested to buyer for the return and after the return on the 31st of Dec 2014 I mailed to eBay cc for a refund, but on 4th of Jan 2015 eBay message me (From  eBay India Customer Service) that my PaisaPay account has insufficient balance so I manually transferred the required fund to eBay via cheque, demand draft or NEFT.

So on 14th of Jan 2015 I manually transferred the required funds to the eBay account via NEFT and next day, 15th of Jan 2015 I mailed eBay cc again for a refund with Bank e-Receipt but eBay forget the everything and on 23rd of Jan 2015 eBay recovered the refunded amount from my eBay PaisaPay account.

Now from 27th of Jan I'm struggling with eBay cc for refund, but recovered amount not credited back yet.

Complaint no. SR 1-45028732807.

Please tell me what should i do now.

[rajatvaruna]

Hi,

After 12 days still no info no refund. eBay customer care just asking the same thing over and over again. they are clueless now.

beware of that guys don't do any NEFT, DD or CHEQUE payment to eBay account. feels like they are running a SCAM.

[rajatvaruna]

SCAM email by eBay.

Hello Rajat,

Thank you for your email. We appreciate your time and effort in writing to us. 

We understand from your email that you wish to refund your buyer for the PaisaPay ID:38115876716.

We’ve checked your account and the amount in your PaisaPay account is insufficient to refund the buyer right now. Hence, we would not be able to process your refund request at the moment. 
In this case, you can wait for your PaisaPay account to have sufficient balance and then initiate the refund request. 

Alternately, you can send us a cheque or demand draft, or transfer the required funds to the following account:

Bank Name: Deutsche Bank
Branch Name: Fort 
Account number: 0604397000
IFSC Code: DEUT0784BBY
MICR Code: 400200002 
Payee name: eBay India Pvt. Ltd.
The cheque or demand draft can be mailed at the following address:

eBay India Pvt Ltd
Collections Department
14th Floor, North Block, 
R-TECH Park, Goregaon-East
Mumbai 400063

Please mention your PaisaPay ID and User ID behind the cheque or demand draft you send to us. We also request you to initiate a fresh refund request after you have sent us the amount and we will process the refund request immediately after that.

We trust this information was useful to you. Do let us know if you need further assistance.

Before calling us, don’t forget to generate a unique PIN by clicking Help & Contact and select a suitable topic for which you wish to speak to us. This will enable us to save your precious time and quickly connect you to a suitable executive to assist you.

Regards,
Kavita D.
eBay India Customer Support Team.

[rajatvaruna]

Hi.

Still no solution eBay customer care behaving like a parrot. (*Wait for 24/48 hours)