Case not resolved by Ebay Customer Support Chat Transcript - SR# 1-18921262101

[gopichari1]

Dear Sir

  My case not yet solved. When will you look into this matter ??

Customer Support Chat Transcript - SR#1-18921262101

Chat details are 

Naved A. 05:57:07 
Hello, Welcome to eBay Live Help. My name is Naved. How may I assist you today? 

Naved A. 05:57:14 
Hello Gopi, 

gopichari1 05:58:08 
yes sir 

gopichari1 05:58:35 
i am in trouble 

Naved A. 05:59:36 
Oh, sorry to hear that. 

Naved A. 05:59:37 
Surely I will assist you with your concern. 

Naved A. 05:59:50 
Can you please elaboreate your concern excatly? 

gopichari1 06:01:30 
today courier person came to my house and told me to Pay cash Rs 2600/- of the item 251402872109 as the online payment made by me is not showing in your account. so i paid him cash of Rs. 2600/- blue dart courier. But now when i check my account it shows the online payment is done. Have i lost my Rs 2600/- extra which i paid to courier person ?? 

Naved A. 06:03:51 
Gopi, firstly I regret for the inconvenience cause to you. 

Naved A. 06:04:06 
yes this is a known issue from Blue Dart couriers end. 

Naved A. 06:04:41 
as nearly 5000 transaction are wrongly converted into Cash on delivery thought they had made the payment. 

gopichari1 06:04:49 
Your Paisapay ID 35205301227 has been successfully shipped and here are the tracking details 

Courier Name :BLUE DART 

Date of Shipping :14-Dec-2013 

AWB Number :59043119586 

gopichari1 06:05:04 
now what is the solution ? 

Naved A. 06:05:14 
But please dont worry as we have already contacted the Blue Dart courier and provided them the details. 

Naved A. 06:05:42 
But some of them had not recieve the solution from our end thats the reason they had asked you for payment. 

Naved A. 06:06:08 
I request you to please dont pay any amount to anyone. 

Naved A. 06:06:24 
I am escalating your details t the concern team who is working on this issue. 

gopichari1 06:06:43 
Ok buti have already paid Cash of Rs. 2600/- 

Naved A. 06:06:46 
They will co-ordinate with Blue Dart courier and get it resolve. 

Naved A. 06:08:32 
Please dont worry if you had made the payment, again to them. 

Naved A. 06:08:45 
It will be refunded to you once this issue resolve. 

gopichari1 06:09:04 
ok. 

Naved A. 06:09:05 
And please allow me some moment letme escalate this details first. 

gopichari1 06:09:31 
do i have to register separate complain on email ? 

Naved A. 06:10:22 
No this will be the complaint and also I will provide you the service request or complaint number right now. 

gopichari1 06:12:06 
ok 

gopichari1 06:16:57 
yes 

Naved A. 06:18:03 
Gopi, I have escalated your details to the concern team. 

gopichari1 06:18:13 
ok 

gopichari1 06:18:27 
complain number ? 

Naved A. 06:18:48 
Please be rest assure as the team will co-ordinate with Blue Dart courier and get it rectify and refund your amount which the courier company had takes from you. 

Naved A. 06:19:08 
1-18921262101 this is the service request or complaint number. 

gopichari1 06:19:32 
ok. Thanks. 

Naved A. 06:19:38 
This issue will get resolve within next 48 hours of maximum timelines. 

Naved A. 06:19:43 
The pleasure was mine. 

Naved A. 06:19:47 
Is there anything else that I can help you with? 

gopichari1 06:19:51 
ok Sir 

gopichari1 06:20:48 
thanks a lot 

Naved A. 06:20:59 
Thank you for contacting Live Chat support. Have a great day! 

Naved A. 06:21:01 
Bye and Take Care 🙂 

gopichari1 06:21:06 
can i exit ? 

Naved A. 06:21:30 
Yes you can if every details is clear to you. 

gopichari1 06:21:31 
Thanks 

gopichari1 06:21:42 
yes it is 

Naved A. 06:21:51 
It was my pleasure assisting you. 

System06:21:51 
The chat session is being wrapped up. 

System06:21:51 
The chat session has ended. 

System06:21:51 
This chat was on 12/18/2013. All times in the above transcript are in the following time zone: (GMT) Greenwich Mean Time : Dublin, Edinburgh, Lisbon, London