No Response from Ebay. Pending case from 45 days: Ebay Billing Team???

[shoppers_paradise4u]

We have sold some items on ebay and ebay is not able resolve our problem and they are taking too long. We first reported this to ebay on Feb 14, 2012 and still i.e on Mar 30, 2012 the answer is pending.
Its about ebay final value fee.Ebay has charged us a different fee(i.e 5%) compared to whats written in the ebay fee chart (i.e 2%). What is the Ebay escalation procedure and problem resolution timeline.



Below is the last chat that I had with customer support and the supervisor and still I am waiting for the call from ebay( where is 7:30 pm promise )


Dhanashree B
Hello, Welcome to eBay Live Help. My name is Dhanashree. How may I assist you today?
shoppers_paradise4u
Hi,

shoppers_paradise4u
I have sold several items on ebay however I have been charged wrong final value fee

shoppers_paradise4u
already reported to ebay on feb 14 and made several calls but no resolution yet

Dhanashree B

Please allow me a moment while I check details from my end.

shoppers_paradise4u
ok

Dhanashree B
Can yu confirm what are the charges you ahve been charged?

Dhanashree B
*have.

shoppers_paradise4u
The items are listed in Consumer Electronics-> Electronic Gadgets ->Other Electronic Gadgets
category. The items are voltage converters of 20 and 50 watt which are not "TV Accessories"
so I assume the fee should be 2% however they have been charged 5%.

shoppers_paradise4u
Last time I called ebay the customer support told me that the extra fee will be credited in the next invoice however, I do not see any credit in my invoice

Dhanashree B
I see that your case has been escalated to our team for the same issue.

Dhanashree B
And they are working on your issue.

Dhanashree B
A of now they have not receive any update and hence you have not receive any details form them.
shoppers_paradise4u
its almost 20 days since you are working how long will you take

Dhanashree B
I understamd tat it is long time that your case has been escalated to my team.

shoppers_paradise4u

20 days is too long there should be a proper reason for the delay

shoppers_paradise4u
and you people are not giving clear answer

shoppers_paradise4u
some are saying already resolved and now you are saying escalated and waiting

shoppers_paradise4u
Can I talk to a senior or your supervisor please

Dhanashree B
I relly apologies taht you have not receive any update regarding your case.But I will make sure taht you will receive a call back from my billing team.

shoppers_paradise4u
that i have been told several times, please connect me to your supervisor please

Dhanashree B
Okay.

Dhanashree B
Please be online.I cannot transfer this chat to them but I can make them seat on the same chat will it be fine for you?

shoppers_paradise4u
ok

Dhanashree B
Please be online while I transfer this chat to him.

shoppers_paradise4u
ok

Dhanashree B
Has transfered you to:Dhanashree B
Dhanashree B

Hello *****, I am Rahul.

shoppers_paradise4u
Hello

Dhanashree B

Due to technical error at our end this chat session has not been transferred to my extension.

Dhanashree B
Regret for it.

shoppers_paradise4u
no prob
Dhanashree B

Thank You.
shoppers_paradise4u
if you can resolve my prob i will be happy
Dhanashree B

I can certainly look into your issues and try my best to ressolve it.

shoppers_paradise4u
This is regarding my case on ebay fee that is pending form last 20 days, the last time I talked to the customer support rep, he told me that the case has been resolved and you will get the extra fee credit in your ebay invoice, however there has been no credit in the invoice.

shoppers_paradise4u
I have sold several items on ebay however i have been charged the wrong final value fee as per the ebay fee chart.

Dhanashree B
I regretr for the inconvenience caused.

Dhanashree B
It seems that you've been wrongly charged extra percentage of final value fee, am I right *****?

shoppers_paradise4u
yes

Dhanashree B
Alright , let me check my records for the trailed mails adn escalation regarding the same,.
shoppers_paradise4u
ok

Dhanashree B
May I request you to please be online and allow me some moments to do so?

shoppers_paradise4u
sure

Dhanashree B
Thank You.

Dhanashree B
*****, I've checked with my records and my team and noticed that this issue has been priorized . we are working on it.

shoppers_paradise4u
ok but 20 days for this simple issue is too long
Dhanashree B
Yes, I do understand..

Dhanashree B

You can expect a call from our Billing team best before day end,i.e., before 7.30 pm today

shoppers_paradise4u
ok

shoppers_paradise4u
I want the credit for the items already reported and the items in the same category in the current invoice as well, please find a permanent solution the this as every time I am selling a similar item in the same category the wrong final value fee is being applied.

Dhanashree B
Yes, the same issue has been highlighted and we are into it to finalize and solve the isse so it should not repeat in future,too.

shoppers_paradise4u
ok i am looking forward to a permanent solution and will wait for your call

Dhanashree B
That would be nice.

[car.n.more]

They wont even reply, same kind of thing happened with me.

A guys calls me and says that we have a discount running on using features.

His name was Mr Sagar Shinde, fearing that it might be some on else, i asked him to send me a mail with all the details.

And his answer was "I am sending it right away"

That was on 10th Feb and finally i receive a mail on 15th Feb, the promotion period was 1st feb to 29th Feb.

Still i agreed to use the required amount of features that was 6000(40% discount if i achieve Rs 6000)

On 29th Feb, i called him to ask for the amount i have reached, he calls me after 30 mins and confirms that i have used features worth 5900.

I re-confirmed it by saying that i need to use one pro-pack in order to get 40% discount, and he agreed.

Still now i have not received any credit and when i spoke to him , he said that the matter has been handed over to the account department.

Its 2 weeks and the status is same.

When i calculated the total features, i was below Rs 6000

Mr sagar gave me wrong information and he has stopped responding to emails and does not calls back.

Ebay-You can listen to the recorded conversation between us on 29th Feb.

Another proof is that, after talking to him on 29th, i used a pro pack on one of my product(within an hour)

You can check my detailed bill and there you would see a pro pack on 29th feb.

[anwarkhurshid]

The same thing happened with me, Mr Sagar Shinde promised discount on using features worth 6000, but not credits till date. ebay chat team told me send mail at incswebhelp@ebay.com but never got any reply. It is so frustrating