send old mobile after paying new payment

[jitendra.zavar]

I am perches YU Yureka Plus on Android in 9,999.00 new mobile but i have receive old item i.e. refurbished. I am complaint in ebay on 23 March 2016 (claim id is 1816795) but form 23 march to till date it is not solve. now 40 days over.