rtir2452
Community Member

on ‎20-09-2014 02:06 PM - last edited on ‎25-09-2014 05:24 AM by

I have purchased Omron HEM 7120 Upper Arm Automatic Blood Pressure B P Monitor New Series

 

 
In connection with my claim ID 651438, I have received a Call  on 16th September 2014 at 07.34 pm. I have very clearly explained the lady on telephone that I have received the above said item and am not satisfied with the performance and wanted you to take back the item and arrange the refund.
 
On 17th September 2014 , I have received a call again  asking me the same questions which were asked on 16th September 2014 and I have once again informed the concerned lady representative that I wanted the item to be taken back and the refund to be arranged.
 
On 20th September 2014 I receive a mail as follows
 

We thank you for your precious time in helping us investigate the issue you faced with your purchase. We regret to inform you that after investigating the claim we are rejecting your eBay Guarantee* claim request. Click here for more information.

Please find the details here

Action : Claim not eligible

Remarks : I have checked the details of your claim and have noticed that the item purchased by you is under Manufacture warranty and hence excluded from eligible transactions for filing a claim under eBay guarantee. Therefore, the claim filed by you falls under non-eligibility criteria. As a result, we have closed your claim and your request for refund has been rejected. For more information on the non-eligibility criteria to file a claim, kindly check the below mentioned link: http: pages.ebay.in/help/ebay-guarantee.html#terms In this case, my best advice to you is to contact your Seller and resolve the matter amicably. We appreciate your patience and understanding in this matter.

 

  e bay guarantee states Don't Worry. Buy Happy!

Your purchasing experience on eBay won't go wrong. 
But if it does, we've put safeguards in place
to make sure you get the item you wanted or
your money refunded, including shipping.

 

This is totally a blatent lie from ebay

 
Though I have been a regular satisfied buyer on Amazon.in and flipkart, I thought let me try Ebay for a change and I wish to state that my experience was not at all satisfactory.
 
For items what we buy from amazon.in, when we say that we  are not satisfied with the product,  the item is collected by them from my doorstep without any questions asked. This is the type of excellent service we get from amazon.in.
 
I had expected the same kind of service from E bay, but am totally disappointed with my first deal itself with E bay. 
 
Better be careful when buying from ebay. You could be swindled right under your nose
 
Regards
 
Rajagopalan Tiruthani
 
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