Very bad experience to buy product on ebay. If product does not come in order, ebay would ask you to prove it , in spite of the fact that they can too very well point out that product is not in order. They tell that they are just mediator between seller and buyer and what ever seller tells is true. They do not apply their mind. I do not know what does ebay guarantee means. My claim no is claim - 618187. I was continuously telling bill with over writing on bill date can not be used for claiming warranty, but they asked me to prove that. I has to write to Nokia care to get the same in writing. Company like ebay does not know that overwriting on bills is not acceptable. Very pathetic. Now they have closed the case without confirming with me if duplicate bill send by seller is in order. Very disappointing. Duplicate bill too have issues.