My friend when you pay peanuts to your employees you will only get monkeys, what else did you expect ??.

All the fools at the call center are 10th fail and the same goes for its claim adjusters, have you seen their education level when they call or write to you ? more than 95% of them cannot even speak or write one sentence without a grammatical mistake or spelling mistake.

They assign a claim adjuster who is commerce student to understand and resolve electronics and engg issues, how much of a joke is that when the most complicated thing that person has handled is a mobile phone. 

This is the real INDIA !!!