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on 02-02-2011 02:13 PM
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on 02-02-2011 03:11 PM
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on 03-02-2011 12:06 PM
You are absolutely correct. This is serious issue now. One of my buyer brought manufacture warranty product. The product was sent in seal pack condition with bill. He called us after 2-3 days after the receipt and said he is facing battery backup issue. As product carry manufacturer warranty I asked him to contact service center. He left negative for us. I have raised appeal in community forum. Result come that feedback should remain. What it means? What is sellers mistake if he mentioned everything then also seller punished? Why customer support team who are participating in forum are taking favour of BUYER only where seller not in fault.
I think its shameful work they are doing.
Nothing will change. I think that day will come on eBay when only buyers will browse the site for searching the items. But no items will they get because no seller will be there that time.
Regards
Vilas
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on 05-02-2011 12:32 AM
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on 06-02-2011 09:49 PM
buyer says what 'if i remarked neutral?'
now i'm suspended for that!?
-'Alvipinto'
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on 06-02-2011 10:48 PM
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on 07-02-2011 02:13 AM
I spoke to ebay customer support and they said that normally when the buyer doesn't respond the decession favours the seller.
I think this is injustice.
Regards,
Sameer.
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on 07-02-2011 02:18 PM
mY MOTIVE TO WRITE IS REVERSE LETTER IS TO SIGNIFY EBAY'S RESPONSIBLITY TOWARDS THE SELLERS.
oNCE i SHIPPED THE ITEM AND IT CAME BACK STATING NO ONE NAMED SO LIVES THERE, WHERE IS MY FAULT THERE? WHAT IS MY FAULT IF THE BUYER DID NOT UPDATE CORRECT ADDRESS IN TIME? tHE COURIER COMPANY WOULD NOT REFUND ME MY MONEY!! aND THEN THE BUYER CLAIMED FOR EBAY GUARANTEE AND HE WAS REFUNDED, BUT I WAS AT LOSS, AND THERE IS ALWAYS A FEAR THAT BUYER CAN ANYTIME LEAVE A NEGETIVE FEEDBACK, EBAY HAS TO UNDERSTAND THAT NOT ALL SELLERS MAKE HUGE PROFITS BY SELLING HERE AND A NEGITIVE FEEDBACK FOR A ITEM MEANS LOWER SALES...
pLS LOOK INTO THE MATTER AND i AGREE WITH mobilestore4u PARTLY, BUT MANY SELLERS WILL BE DEMOTIVATED FOR LISTING NEW PRODUCTS.... i CAN ALSO UNDERSTAND THAT EBAY NEED TO ASSURE BUYERS COMPLETE SATISFACTION AND NO FRAUD SELLER SHOULD IN ANY WAY HARM THE BUYER.
tHANKS
mOHIT mANSINGHKA
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on 07-02-2011 11:51 PM
I SOLD AN ITEM, DISPATCHED IT ON TIME,BUYER RECIVED THE ITEM & CALLED ME THAT HE HAS RECIVED AN EMPTY FOLDER. I REQUESTED HIM TO PROVIDE PICS. OF MY ENVELOPE TO CHECK ANY ALTERATION ON THE WAY. BUT WHAT I FOUND WAS EVERYTHING PERFECTLY IN ORDER, ENVELOP WAS NOT TEMPERED, ALL CORNERS WERE WELL SEALED. BUYERS AGAIN N AGAIN INSISTED ME TO PROVIDE THE SAME ITEM AS I HAVE LISTED ANOTHER SIMILAR ITEM.WHEN I REPORTED THE MATTER TO RESOLUTION CENTER, THE NEXT DAY EBAY TEAM FAVOURED THE BUYER & PROVIDED REFUND TO THE BUYER & BUYER LEFT ME A NEGETIVE FEEDBACK. JUST REALIZE I LOST MY ITEM,DID'T RECIVE MONEY, GOT A NEGETIVE FEEDBACK. HERE A SELLER STANDS FULLY CHEATED REDHANDED BY ANOTHER EBUYER.
WHAT CAN A SELLER DO IN CASE BUYER HAS MALAFIDE INTENTION ON ITEMS??????????
IS THIS NOT EBAY'S RESPONSIBILTY TO PROVIDE A SAFE MECHANISM TO SAFEGAURD THE SELLER.???????
THIS PROBLEM SHOULD BE DISCUSSED BROADLY & A SAFE WAYOUT SHOUD BE CHARTED OUT.
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on 08-02-2011 02:55 PM

